Refund policy

Return & Refund Policy
Last updated: April 7, 2025

At Shadows, all items are pre-ordered and confirmed with customers before shipping, ensuring you receive exactly what you asked for.

No Returns or Exchanges
We do not accept returns or exchanges unless the product is damaged or has a factory defect.

Damaged or Incorrect Items
If your item arrives with a clear defect or damage:

  • Contact us immediately via WhatsApp, social media, or email.

  • We will verify the issue and replace the item.

  • A new item will be delivered within 14-20 days.

Important Notes:

  • All items are double-checked with the customer prior to finalizing the order.

  • Refunds are not available unless discussed and approved in special cases.

For any concerns, please contact us at: